From our website at https://thefoodworks.org go to the top navigation menu and click “my account”. Once you’re logged in, you can manage your orders and subscriptions, account details, address and payment methods from there.

From our website at https://thefoodworks.org go to the top navigation menu and click “my account”. If you’re not logged in, there is a “Lost your password?” link below the login button. Click that and then enter the same email address you used to register your account with. An email will be sent to you with a link to set a new password.

From your account page, go to the subscriptions section to view the subscription you want to manage. On the subscription page under “Actions” are one or several buttons. Press the Cancel button to cancel your subscription. Note that this does not refund any renewals that have already been charged. If you were charged for a renewal that you have yet to collect, then you can still collect it.

From your account page, go to the subscriptions section to view the subscription you want to manage. On the subscription page under “Actions” are one or several buttons. Press the Suspend button to suspend your subscription. Please ensure that you do this before your weekly renewal comes through (an automated email notification is sent to you every week at the time of the renewal). This usually means two days’ advance notice.

From your account page, go to the subscriptions section to view the subscription you want to manage. On the subscription page under “Actions” are one or several buttons. Instead of a Suspend button there should now be a Reactivate button. Press that to reactivate your subscription. Please ensure that you do this before your weekly renewal comes through for the week that you wish to resume collecting. This usually means two days’ advance notice.

From your account page, go to the subscriptions section to view the subscription you want to manage. On the subscription page under “Subscription totals” is the list of items on your subscription, and a “Modify” button next to each item. Press the Modify button next to the item you wish to modify, and choose a new item. This is similar to placing an order for that item, and will take you to the checkout page. When simply switching collection day or site, the item price will be the same, and so there will be no charge during checkout.

PLEASE NOTE: The above procedure only applies when the item is available from the webshop. Therefore it will usually NOT work for Patron Boxes. If it doesn’t work or there is no Modify button, then please email us at info@thefoodworks.org with your request, and we will change it for you. As Patron Boxes are not often available, changing a Patron Box subscription is usually done by email request. Please allow a few days advance notice.

If you only wish to change one collection day and resume as normal the following week, you don’t need to modify your subscription. You can instead email us at sharehouse@thefoodworks.org to let us know your request.

From your account page, go to the subscriptions section to view the subscription you want to manage. On the subscription page under “Actions” are one or several buttons. Press the “Change payment” button to change the payment method for this subscription.

From your account page, go to the “Payment methods” section to view your saved payment methods. From there you can add new payment methods and delete existing ones.

PLEASE NOTE: This is only for future orders, it does NOT affect existing subscriptions even if you delete the payment method. Please see the previous question above if you wish to change the payment method for an existing subscription.