From our website at http://thefoodworks.org go to the top navigation menu and click “my account”. Once you’re logged in, you can manage your orders and subscriptions, account details, address and payment methods from there.
From our website at http://thefoodworks.org go to the top navigation menu and click “my account”. If you’re not logged in, there is a “Lost your password?” link below the login button. Click that and then enter the same email address you used to register your account with. An email will be sent to you with a link to set a new password.
Newly submitted orders are on hold until we process them. Once we process your order, you will receive another confirmation email and it will show up as “processing”. After that you can collect your meal(s) at your convenience from the hub you selected, subject to opening times of course.
From your account page, go to the subscriptions section to view the subscription you want to manage. On the subscription page under “Actions” are one or several buttons. Press the Cancel button to cancel your subscription. Note that this does not refund any renewals that have already been charged. If you were charged for a renewal that you have yet to collect, then you can still collect it.
From your account page, go to the subscriptions section to view the subscription you want to manage. On the subscription page under “Actions” are one or several buttons. Press the Suspend button to suspend your subscription. Please ensure that you do this before your weekly renewal comes through (an automated email notification is sent to you every week at the time of the renewal). This usually means two days’ advance notice. Please allow for the same notice when reactivating your subscription.
Subscriptions that are on hold for more than a month will be cancelled. Please contact us if you need to pause your collections for an extended period.
From your account page, go to the subscriptions section to view the subscription you want to manage. On the subscription page under “Actions” are one or several buttons. Instead of a Suspend button there should now be a Reactivate button. Press that to reactivate your subscription. Please ensure that you do this before your weekly renewal comes through for the week that you wish to resume collecting. This usually means two days’ advance notice.
From your account page, go to the subscriptions section to view the subscription you want to manage. On the subscription page under “Subscription totals” is the list of items on your subscription, and a “Modify” button next to each item. Press the Modify button next to the item you wish to modify, and choose a new item.
This is similar to placing an order for that item, and will take you to the checkout page. When simply switching collection day or site, the item price will be the same, and so there will be no charge during checkout. If the requested item is out of stock, you will not be able to switch to it.
If you are unable to collect on your usual day as a one-off, you can either temporarily suspend your subscription that week or collect your box up to 48 hours later. Please email us at info@thefoodworks.org if you would like to do this so we know to save your box. Unforunately we can’t accomodate ad hoc swaps of collection days.
From your account page, go to the subscriptions section to view the subscription you want to manage. On the subscription page under “Actions” are one or several buttons. Press the “Change payment” button to change the payment method for this subscription.
From your account page, go to the “Payment methods” section to view your saved payment methods. From there you can add new payment methods and delete existing ones.
PLEASE NOTE: This is only for future orders, it does NOT affect existing subscriptions even if you delete the payment method. Please see the previous question above if you wish to change the payment method for an existing subscription.
Food Works Handsworth is open 7 days a week including bank holidays (aside from Christmas Day, Boxing Day & New Years Day) and patron box collections are unaffected by bank holidays.
Food Works Sharrow is closed on Bank Holidays. If you normally collect a box on a day that falls on a bank holiday from Sharrow your box will be available to collect from Handsworth on that day by default instead. If you can’t make it to Handsworth to collect, please pause your subscription.